Arrival and Check-In
At Covenant Children’s, we prioritize the safety of all our patients
and families. As a children's hopsital, this necessitates that we
take special measures to protect the children in our care. Upon arrival,
all visitors will be asked to present a valid form of identification,
such as a drivers license or passport, to check in at our security desk.
No visitors will be able to enter the facility without a valid form of
identification. Visitors will be presented a wristband or a visitor’s
badge, which should be displayed at all times.
Upon leaving, please return your wristband or visitor’s badge to
the security desk.
All visitors should enter through the main hospital entrance. All other
entrances are controlled access entrances. Please do not attempt to enter
a staff-only entrance when staff members are entering or exiting, even
if you have already been through the check-in process. Staff will either
ask you to exit and return through the main entrance or they will escort
you to the check-in desk, to ensure you are a registered visitor. This
is for the safety and security of all our patients and families.
Additionally, units may have additional security measures, sure as controlled
access doors, where you must intercom in to the unit and then be greeted
by a unit secretary or other staff member, to ensure you should be on
a given unit. We also have additional security measures in place for all
newborns, via attachment of radio frequency ID tags that alert staff if
a baby is inappropriately removed from a unit.
Unless otherwise instructed by you, we will list your name in our Directory
of Patients during your stay. This will allow you to receive visitors,
telephone calls, mail, and flowers.
In accordance with Texas law and in keeping with our long-standing recognition
of and respect for patients’ rights, any patient may request that
no information be released during your hospital stay.
If you make the choice to have no information released about your hospital
stay we will not give out any information about your family to visitors,
florists, or the media. Additionally, you will not receive mail or have
phone calls forwarded to you from the operator. If you have questions
about becoming a no information patient please speak with any member of
Help Us Keep Your Child Safe
We rely on everyone to keep our hospital community safe. If you notice
anything out of the ordinary or witness a visitor or staff threatening
or abusing anyone, please tell your nurse or call Security at Ext. 50707
or (806) 725-0707.