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Patient Safety


All hospital employees and doctors wear identification badges. Each person on your child's care team will identify themselves when caring for your child. Make sure everyone who enters your child's room has a Covenant badge. If you have questions regarding someone in your room, contact the nurses' station immediately.

Hand Hygiene

Hand hygiene (washing hands or using an alcohol-based hand sanitizer) is the mist important way to prevent the spread of infection. Hospital staff must wash their hands or use hand sanitizer before caring for your child.


Our goal at Covenant Children's is to provide a safe environment where family, visitors and patients feel safe both within the hospital walls and in patient rooms.

Visiting Hours

Security is a top priority at Covenant Children's. Because of our commitment to keep our patients safe, we have implemented visitation policies.

  • Visiting hours are 8 a.m. to 9 p.m.
  • One support person may stay/visit 24 hours per day, i.e. mother, father, grandparent
  • Children under the age of 14 are not allowed general visitation on the mother/baby unit. PICU and NICU visitation is restricted during the winter months for children under 14.
  • A maximum of four adult visitors per patient room are allowed at one time. (Only two visitors allowed in the PICU.)
  • Visitors must show photo identification such as a driver's license from 7 p.m. to 6 a.m. seven days per week at main entrance only.
  • Pediatric ICU visitation is limited to 9 a.m., 1 p.m., 5 p.m., 9 p.m. for any visitors other than parents and grandparents.
  • NICU visitation is limited to two visitors per child. Visitation is restricted from 6 to 8 a.m. and from 6 to 8 p.m.
  • An adult must accompany and supervise all visitors under age 18.

Phone a Patient

Once a child has been admitted to Covenant Children's, the child's name will be listed in the computerized patient directory used by the telephone operators and information desk volunteers. Phone calls can be transferred to your child's room (or the nurses' station in the Intensive Care Unit and NICU). Your child's room number will be shared with friends and/or relatives who come to the information desk to visit or who call for assistance.

If you choose not to have your child's name included in the patient directory, the phone operators and information desk volunteers will not be able to tell relatives and friends that your child is a patient at Covenant Children's. They will not be able to transfer calls to you or send visitor's to the child's room. Simply ask the admitting department about being included in the patient directory.


Covenant Children's provides a free service to patients and families that allows you to set up your own CarePage on the internet to communicate with relatives and friends. To get a CarePage started , click here. Your privacy is assured and you are in charge of giving out the password to your CarePage. You can create and give your CarePage from your home computer, any laptop computer, or from the business center located inside the Ronald McDonald Family Room.

Smoking Policy

Covenant Children's is a smoke-free environment.

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